Customer Care

The Customer Care course is designed for all new staff in care homes. It provides training on how to deliver great service, everytime, in a residential care environment. It aims to give staff the awareness, knowledge, skills and confidence required to meet or exceed the expectations of all service users and colleagues.

Course Content

The estimated course time is 3 hrs and contains the following modules:

• What is Customer Service?
• Who are your customers?
• Our Service Standards
• Customer Complaints
• Effective Communication Skills