Hospitality Skills
MindLeaders ThirdForce is the leading provider of training in the Hospitality and Leisure industry. We can enhance your employee’s skills and, in turn, promote operational excellence through our complete commitment to aligning to the learning and development needs of your organisation. We have the training tools that your organisation needs to ensure that your employees are trained effectively for their job roles and additionally can upskill and develop.
eLearning offers an array of advantages to a 24/7 industry with its split shifts and ‘always open’ work ethic. We can train employees effortlessly, cost effectively and without disrupting the smooth running of your business.
Our automated tracking facility enables trainers to administer the courses effectively and provides online visibility of activity for Head Office and Operations teams
Customer Service Skills
The essentials to exceptional interactions with your customers. Whether it’s matching a decent Merlot to that sirloin steak or handling informal complaints, this elearning makes new-starters at home and puts managers at ease.>> read more
Cellar Management
Pouring the perfect pint depends on proper cellar management. Covering the how, when and where of key tasks and working practices, this elearning ensures bar-staff are fully competent in getting each order from cask to customer. >> read more
LLBP
Good bar staff know how to manage the good times. This all important induction training covers legal requirements and makes it safe for staff to serve alcohol to the public in England and Wales.>> read more
Food Allergy & Intolerance
Catering for every customer requires employees who are aware of allergies and intolerances. This elearning enables those preparing, handling or serving food to help customers make informed choices and react effectively when incidents occur.>> read more
Great Grapes of the World
Great Grapes is a fascinating International course from the Wine & Spirit Education Trust (WSET), which introduces the world of wine without the need to take a formal examination. Learners study the characteristics of major grape varieties and gain an insight into what distinguishes the different styles of wine.>> read more