The Hospitality and Leisure Sector
The hospitality sector encompasses any organisation whose business it is to serve food and beverages or to provide accommodation, such as restaurants, bars, pubs, clubs, hotels and contract caterers. Working so closely with the general public requires strict compliancy regulations to ensure a safe, healthy and efficient working environment. Alongside mandatory training requirements, investing in work skills is paramount to running a professional, economical and effective business.
ThirdForce has a proven track record in delivering state-of-the-art compliance and skills training for leading companies in the hospitality sector. Working with leading brands including Whitbread, Tragus, Malmaison, Hotel du Vin, Punch Pub Company, Marstons, Intercontinental Hotels Group, Restaurant Group and Accor Hotels, ThirdForce has developed a reputation for delivering high quality, motivational and easy to manage learning solutions, changing the way our clients do business.
Investing in staff
The nature of our training means it can be provided to everyone, anywhere, anytime. All staff who are made to feel important by investing in their skills and ensuring they are compliant with the law will ultimately perform better using the knowledge acquired. Investing in staff is proven to enhance retention, motivate and create a more efficient working environment resulting in a more profitable working environment.
Customer loyalty
Customer loyalty is paramount and can only be achieved by ensuring their experience is second to none. Front line staff who provide a quality service alongside offering quality goods will without doubt affect customer loyalty. Customers can only be made to feel good if the staff feel good and are trained to perform their jobs to the best of their ability. Food Safety, Health & Safety, Customer Service Skills, DDA, Cellar Management, Licensing Law and Control of Substances Hazardous to Health (COSHH, are a few of the types of training staff can acquire cost-effectively and time-efficiently with ThirdForce. These skills are evident to the customers, providing an image of quality, assurance and responsibility.
Stay within the law
At risk of being sued? Law suits are damaging to the bottom line and reputation and should be avoided at all costs. With ThirdForce our compliance skills solutions provide a low relevant cost, ensuring all staff are working with the knowledge to do their jobs safely and within the law.
E-learning is ideally suited to both single sites and multi-site operations where there is a constant need to train new inductees. It is more cost effective than any other training so offers a strong and visible ROI from training budgets as well as alleviating or reducing risk.
ThirdForce is the only international e-learning company that can provide multiple courses in both compliance and technical skills training specific to the hospitality industry as well as offering 100’s of business and IT Skills courses thus enabling a broad portfolio catering for all business needs from employee to senior manager.