Customer Service Skills Course

Customer Service Skills is an induction level course for new staff in restaurants, pubs, bars, hotels and other hospitality premises. Its main aim is to give learners the awareness, knowledge and confidence they need to do their new job safely and to a high standard; it is equivalent to a 3-hour workshop.

It provides essential underpinning knowledge on how to deliver outstanding service every time when serving alcoholic or non-alcoholic drinks to customers, or when serving meals.

Customer Service Skills also includes detailed descriptions of essential working practices such as:

• How to serve the perfect pint
• How to choose wine to match food
• How to deal with an informal complaint
• How to up and cross sale products

Customer Service Skills offers a host of benefits and features:

• Delivers cost effective induction training to a consistent standard.
• Provides comprehensive automated training records via our management system AIMS™.
• Improves staff training which leads to better audits and inspections from officers and a higher level of customer service.
• Provides non-threatening learning, with engaging graphics and interactions.
• Includes narration throughout, which is especially helpful for learners with reading problems and those whose native language is not English.
• Overcomes barriers to using e-learning in the workplace by using our tablet PC, the el-box™ which provides a fun and easy platform for learning.

Course Contents

Customer Service Skills is divided into 5 modules. Course duration is around 2-4 hours and requires no prior knowledge of the hospitality sector or IT skills.

Course modules:

• Customer service
• Communication skills
• Bar equipment
• Bar service
• Food service